QSE Certified Integrated Management System

Iren Group is committed to offer its customers and residents service efficiency, effectiveness, economic convenience, and high quality, operating with expertise and professionalism in full respect of the environment and safety, contributing to the well-being of its personnel and the community.

For this reason, the Group has developed an integrated certified management System (Quality, Safety and Environment – QSE), which is structured in such a way so as to adequately monitor all operating processes that influence the service levels with attention increasingly focused on the customer and on the basis of risk identification and governance as part of the ongoing analysis of the organisational context and the needs and expectations of the parties involved. The certified System is actually a streamlined and flexible organisational model that adapts quickly to changes in customer expectations and needs and organisational changes within the Group, thereby ensuring continuous monitoring of the effectiveness and efficiency of the processes at the same time.

The values of Iren Group are applied and expressed in the QSE Policy, which is acknowledged and shared by all personnel, in the following basic principles of the certified system:

¹ The % coverage is calculated as the ratio between the sum of the number of employees of the companies subject to certification and the total number of employees of the Group.
² The % coverage is calculated as the ratio between the number of employees at certified sites and the total number of employees in the Group.

The Group’s focus on customers and process quality is also confirmed by the possession of the following additional certifications:

• F-GAS certification of Iren Smart Solutions and Bosch Energy and Building Solutions Italy;

• UNI EN ISO 18295-1 certification (service requirements for customer contact centres) of Bosch Energy and Building Solutions Italy;

• ISO 18295-2 certification (requirements for organizations using external contact centres) acquired in 2021 by Iren Mercato;

• Iren Mercato certification in compliance with the Certiquality 66 Technical Document relating to the sale ofgreen energy;

• Certification of Iren Mercato in compliance with ST TRAC_EE for the tracking system of the characteristics of energy from renewable sources, which is a tool to provide customers with a guarantee of the origin of the “green“ electricity sold;

• Multi-site Accreditation of Iren Laboratori;

• SA 8000 certification (corporate social responsibility) of I.Blu;

• IQNet SR 10 (Social Responsibility Management Systems) certification of Studio Alfa.

  The Quality, Safety and Environment management systems are overseen for each first‐level Company by the Personnel, Organisation and Information Systems Department of Iren.

  All the audits carried out by the Certification Bodies at the Group Companies in 2021 were concluded with a positive outcome and confirmed the maintenance of the Certifications held. During the year, the actions planned to achieve the defined objectives were also implemented:

• maintenance of the certifications held by all Group Companies;

• extension of Iren Ambiente ISO 14001 certification to the multi-purpose plants of AMA, GHEO and Sereco;

• acquisition, transfer to Iren Ambiente and maintenance of the EMAS registrations of the GHEO and Sereco plants;

• acquisition and maintenance of the ISO 9001 and ISO 14001 Certified System of Territory and Resources.

The achievement and maintenance of voluntary certificates evidence Iren Group’s commitment to sustainability, particularly through the protection of the environment, the rational use of natural resources and energy, full compliance with legislation, raising awareness amongst its customers and suppliers and service levels.

In order to ensure sustainable company growth based on the principle of continuous improvement, resources were employed for:

• the development of the production of energy from renewable or high-efficiency sources and district heating, together with the adoption of the best plant technologies to guarantee a reduced environmental impact;

• the improvement of the use of water resources, in terms of withdrawal, use, release and discharge;

• the renovation of the urban wastewater treatment systems and search for the best technologies in order to improve the quality of effluents and minimising odorous emissions;

• the correct management of obligations concerning special waste in the production, storage, transport and disposal and/or final recovery stages;

• the spread of information on the impacts on the external environment through specific publications, such as the Sustainability Report and Environmental Declarations.

From a management point of view, to reduce the environmental impact of activities, particular importance was given to:

• review and update of the Environmental Analysis of sites, plants and processes at all Group companies with ISO 14001 certification;

• mapping of environmental obligations for Group companies;

• definition of the Environment Model which, starting from the Mapping of obligations, has led to the definitionof procedures aimed at giving uniformity to the management of environmental issues, providing indications on the management and control tools of these issues, including the monitoring of legislative compliance;

• monitoring environmental performance through the use of indicators for significant environmental aspects;

• analytically control of impacts on the environment, with particular reference to atmospheric emissions, air quality, water discharges, special waste, acoustic emissions and electromagnetic fields;

• conducting specific internal audits aimed at verifying the correct management of the environmental problems connected with company plants;

• compliance with administrative obligations, with particular regard to the monitoring and control activities associated with the Integrated Environmental Authorisations (I.P.P.C. Directive) and the emission of greenhouse gases (Emission Trading System), for the plants concerned.