Stakeholder engagement initiatives

In order to maintain a continuous dialogue with stakeholders on sustainability issues, in 2021, Iren continued to manage the activities of the Local Committees, held in-depth meetings, participated in seminars and conferences, and produced specific publications.

To ensure broad and transparent information, every year the Sustainability Report is presented to stakeholders and published on the Group’s website. Also in 2021, Iren managed internal and external communication activities to explore the commitment put in place to ensure environmental, social and economic sustainability in planning and management. Stakeholder engagement activities have also generated projects to improve environmental and social performance, which are reported in this Sustainability Report.

Stakeholders	Key topics	Engagement initiatives
Shareholders and Financial Backers	Corporate Governance Sustainable growth strategies Transparent communications Share performance Bond issues M&A transactions Economic/financial results Rating	2030 Business Plan presentation Roadshows and webcasting Communication of results and possible future risks Adoption of disclosure policies Inclusion in ethical indexes ESG Rating	Sustainable Finance Committee Shareholders’ Meeting Calendar of corporate events Participations in round tables and events Code of Ethics Materiality analysis Local Committees
Customers (retail and business customers, Public Administrations and consumer associations)	Quality and reliability of services Online and mobile services Innovative services Transparent communications Tariffs Credit management Sustainable development	Front offices and call centres Transparent billing Website, app, social media Customer satisfaction surveys Security initiatives Innovative services and sustainable use of resources Meetings and framework agreements with Associations Credit management protocols	Social tariffs Joint conciliation protocols Replacement of electricity meters with 2G smart meter devices Guides on how to interpret utility bills Code of Ethics Materiality analysis Iren Local Committees
Environment	Water network leaks Quality and efficiency of wastewater treatment systems Gas distribution network efficiency Energy generation Emissions Energy saving Sustainable mobility Waste management Environmental, social and economic sustainability	Development of renewable sources Energy savings and efficiency projects/services District heating development Systems to increase sorted waste collection Material recovery from waste Increase in the capacity to dispose of special waste Participation in environmental clean-up initiatives and hazardous waste collection activities in collaboration with local entities and organisations Reduction of water and gas network leaks	Reduction of atmospheric emissions IrenGo, Iren Plus, Iren Smart Solutions Climate Change Risk Policy Awareness raising on environmental issues Biodiversity Policy Participation in European and national research projects Self-funded internal research activities (new vectors, energy, decarbonization, material recovery from waste) Code of Ethics Materiality analysis Local Committees
People (employees, collaborators and Trade Unions)	Health and Safety Enhancement of skills Remuneration Training Internal communication Welfare Diversity and inclusion Sustainable development	Technical and soft skills assessment, training and development Reward & Performance Management “Iren4Digital” project Internal mobility “Irenfutura” Portal Work Life Balance Corporate Welfare programme Initiatives for employees’ children Employee health and wellness initiatives “Al cuore della salute“, “Gympass“, “Telemedicina“ Initiatives to promote gender and cultural diversity On-boarding programme for new hires: “App preonboarding ReadyToIren“, “Welcome Webinar“, “Learning Meeting“, “Induction“	“Melagioco“ Leadership Development Programme Smart Working Incentivised termination of employment Industrial relations and trade union agreements Corporate Covid-19 vaccination campaign Accessibility to the “Gamma Sicurezza” app Constant information through push and pull channels Employee Events Enhancement of employees’ professionalism through video storytelling Code of Ethics Materiality analysis Iren Local Committees
Suppliers (individuals, supplier categories and trade associations)	Supply chain management Transparent communications Contractual conditions Payments Sustainable development	Procurement portal and Supplier Register Training/information for third-party companies Corporate social responsibility survey for suppliers	Code of Ethics Materiality analysis Iren Local Committees
Institutions, Local Areas and the Community (citizens, associations, NGOs, Local and Governmental Authorities, Regulatory Authorities and Bodies)	Attention to the local area Smart City Dialogue and involvement Creation of value for the local areas Transparent communications Investments and support for local initiatives Sustainable development	Participation in meetings with Institutions Collaboration in projects by Institutions Surveys and questionnaires Conferences, seminars and workshops Subsidy plans for communities affected by emergencies	Plant visits (virtual tours) Transmission of opinions and documents Local Committees and “Irencollabora.it” platform Code of Ethics Materiality analysis
Future Generations (school/university, research centres, incubators)	Smart City Circular Economy Decarbonization of production processes Innovative services Reduction of impacts Climate change Sustainable development	Educational programmes in schools (Eduiren) and Universities Guided tours (virtual tours) Partnerships, projects and investments in research and innovation Iren Up Framework agreements with Universities and research centres	Training and recruitment agreements with Universities and Business Schools Activation of apprenticeship and recruitment paths with Technical Institutes Materiality analysis Local Committees