of 2021-2030 investments
to improve service quality
We think of modern, intelligent networks that serve the territory in a widespread and reliable way.
Digital meters, real-time monitoring, telematic and easily accessible customer support services in any situation: digitalisation drives the evolution of our services to ensure proximity and fight waste.
Our commitments
Excel in network performance and resilience of networks
Strengthening customer satisfaction in all businesses
- Strengthening local presence
- Comprehensive omnichannel experience
- Iren Plus Platform
- Digitalisation at scale
- Internalisation of key customer operation activities
number of branches (+12% vs. 2020)
of customer transactions managed internally
gas and electricity smart meters installed
number of branches @2030 vs. 2020
of customer transactions managed internally @2030
gas and electricity smart meters @2030
The impact on our work
We are improving performance and reducing waste through digitalisation and automation of services. Sales and customer services are developing multi-channel, seizing the opportunities offered by digital platforms.