Service quality

Close to customers, now and tomorrow; now, thinking about tomorrow. We design the evolution of our services, taking advantage of the potential offered by digitalisation, putting people's needs at the center.

50 %

of 2021-2030 investments
 to improve service quality

We think of modern, intelligent networks that serve the territory in a widespread and reliable way.
Digital meters, real-time monitoring, telematic and easily accessible customer support services in any situation: digitalisation drives the evolution of our services to ensure proximity and fight waste.

Our commitments

Excel in network performance and resilience of networks

Strengthening customer satisfaction in all businesses

  • Strengthening local presence
  • Comprehensive omnichannel experience
  • Iren Plus Platform
  • Digitalisation at scale
  • Internalisation of key customer operation activities
Achievements in 2021

number of branches (+12% vs. 2020)


of customer transactions managed internally

47 %

gas and electricity smart meters installed

Our goals to 2030
+ %

number of branches @2030 vs. 2020


 of customer transactions managed internally @2030


gas and electricity smart meters @2030

The impact on our work

We are improving performance and reducing waste through digitalisation and automation of services. Sales and customer services are developing multi-channel, seizing the opportunities offered by digital platforms.

Learn how this driver impacts activities in the sectors