Market

Today, together with more than 2 million customers, we build day by day a range of offerings that can meet everyone's needs.

2021 Highlights

Revenues from the Market sector amounted to 3,071 million Euro, up +47% from 2,085 million Euro in 2020.

retail gas customers

> mln

retail electricity customers

~

million responses to customers from call centers

 GWh of certified green electricity sold to customers

+ %

branches in the territory

%

penetration of Iren Plus services on customer base

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Financial report

ECONOMIC PERFORMANCE OF THE MARKET SBU

Sustainability report

MARKET

Our challenges

In 2021, we invested 65 million Euro in the sector, with the goal of investing a total of 650 million by 2030.

 

MAIN LINES OF ACTION

CUSTOMER VALUE DEVELOPMENT   BALANCED
GROWTH		   CUSTOMER
SATISFACTION
  • Acceleration of Iren Plus
  • Value-based customer management
  
  • Channel mix rebalancing
    of acquisition toward pull 
    and progressive growth
  • User acquisition (assumptions of fair share) from regulated market options by 2026
  
  • Personalisation and digitalisation as tools for improvement of customer satisfaction

INVESTMENTS

mln euro investments by 2021

mln euro investments @2030

PROJECTS AND OBJECTIVES

million energy customers by 2030

 GWh of certified green electricity sold to customers

+ %

branches in the territory

%

penetration of Iren Plus services on customer base